bdbee Privacy Policy

Last Updated: January 2026

1 Information We Collect

When registering on the bdbee platform and using our services, we may collect the following types of personal information:

1.1 Identity Information

• Full name and date of birth
• National ID number or passport details (for verification purposes)
• Email address
• Mobile number
• Residential address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Site access times and session data
• Page visit and gaming activity logs

1.4 Communication Information

• Live chat messages and support requests
• Records of communication via email

2 How We Collect Information

bdbee collects user information in the following ways:

2.1 Information Provided Directly

When you register on our platform, verify your account, request a deposit or withdrawal, or contact our support team, you voluntarily provide your information. This information is stored directly in our system.

2.2 Automatically Collected Information

When you browse our website, certain information is automatically collected through cookies, web beacons, and similar technologies. This includes your device's IP address, browsing patterns, and session data.

2.3 From Third Parties

For identity verification or fraud prevention purposes, we may sometimes receive verification-related information from trusted third-party organizations. This information is used solely for account security.

3 How We Use Your Information

We use your personal information only for the following legitimate purposes:

• Account Management: For registration, login, identity verification, and ensuring account security.
• Financial Transactions: For processing deposits, paying out winnings, and maintaining transaction records.
• Customer Support: To help resolve your questions, complaints, or issues.
• Fraud Prevention: To detect suspicious activity and ensure account security.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user behavior in order to improve the platform experience.
• Communication: To send important updates, security alerts, or relevant promotional information.
• Responsible Gaming: To monitor players' gaming behavior and provide support where needed.

We will never use your information beyond the purposes stated above. Your information is not used for marketing or advertising without your consent.

4 Sharing and Disclosure of Information

bdbee does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We may share necessary information with trusted technology partners such as payment processors, identity verification services, and data storage providers. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to provide information in response to lawful instructions from government authorities or courts. In such cases, we will only provide the information specifically required by the request.

4.3 Fraud and Abuse Prevention

bdbee reserves the right to share information with relevant authorities if fraud, money laundering, or other illegal activity is detected.

4.4 Business Restructuring

In the event of a company merger, acquisition, or sale, user information may be transferred to the relevant new entity. We will notify you in advance of any such change.

5 Data Security

Protecting your personal information is our highest priority. bdbee implements the following technical and administrative measures:

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information such as passwords and financial details is stored using industry-standard encryption methods.
• Access Controls: Only authorized staff have access to necessary data, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security audits and penetration testing.
• Firewall and DDoS Protection: Advanced firewall and DDoS mitigation systems are active at all times.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for additional account security.

While we make every effort to protect your information, data transmission over the internet is not entirely risk-free. We ask that you keep your password confidential and contact us immediately if you notice any unusual activity on your account.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bdbee website. Cookies are small text files stored on your device that help improve the site's functionality.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining your login session, verifying security, and remembering your preferences. The site will not function properly without these cookies.

6.2 Analytical Cookies

These cookies help us understand which parts of the site users visit most. We use this information to improve the quality of our services. The data collected is aggregated and not identifiable at the individual level.

6.3 Functional Cookies

These cookies remember your personal preferences such as language settings and display preferences, so you do not have to reconfigure them every time you visit the site.

You can control or decline cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.

7 Data Retention Period

bdbee retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• Duration of Active Account: All related information is retained for as long as your account remains active.
• Legal Requirements: Financial transaction records and identity verification information are retained for specific periods as required by applicable law.
• Dispute Resolution: If any account-related dispute is ongoing, the relevant information will be retained until the dispute is resolved.
• After Account Closure: Even after an account is closed, some information may be retained for a defined period to fulfill legal obligations.

Once the defined retention period ends, we securely delete or anonymize your information so that it can no longer be linked to you in any way.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your data.

8.2 Right to Rectification

If the information we hold about you is incorrect or has changed, you can request that it be corrected. Update your information through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. Please note that due to legal obligations, we may be required to retain some information for a defined period.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. We will honor your request accordingly.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format. You will be able to transfer this data to another service at your convenience.

To exercise any of the above rights or to learn more, please contact our support team.

9 Protection of Minors

The bdbee platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

We have age verification measures in place during the registration process. If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our site, please contact our support team immediately. We will take the necessary steps promptly.

10 Policy Changes

bdbee reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of the Policy

Continued use of our platform after the updated Policy is published will be taken as your agreement to the new Policy. We recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact our support team:

Read our Terms & Conditions and Responsible Gaming pages to learn about our other legal policies.